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 Edited Statement from Bulk Nutrition, Please scrool down |  |
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Group: Admin
Posts: 185
Member No.: 52
Joined: 3-August 02
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First off guys, we are so sorry for any delay that this has caused to you. The expansion of the warehouse from NC to MA and KS has been crazy. We have all been working around the clock to get orders out and get inventory in. We sent the 10% coupon out to customers just to explain the situation up front, and give something back off the bat. If you have had to wait longer than normal please email me directly at ddarroch@aol.comand I will do everything in my power to make the situation right for you. We have always prided ourselves in customer service and I promise that will not change. I have been best friends with Mike since we were 7 years old and I have been with him from the very start of the website. I am remaining on to handle the customer service issues. I promise you that we will do everything in our power to rectify the situations. Packages will be sent out the same day, like they were before, and now with two warehouses. So overall faster shipping around the United States. Before I was in charge of the warehouse here and did everything in my power to make sure packages were pulled and packed and sent out the same day. Anytime there was a problem or a package needed an upgrade I made the call to keep the customer service side quick and reliable. I will still be in charge of such situations, so I promise the customer service will not slip any. I also handled a majority of the emails so some of you may know me from there. Again, Please contact me and I will handle everything personally and we will make every situation right for you. Dennis Darroch
www.bulknutrition.com
It takes a Big Foot to hold up a Big Brain.
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| QUOTE (CED59 @ Jul 20 2006, 05:54 PM) | Although it been 2.5weeks and I'm still waiting on a product that is in-stock and 3 other persons are waiting on orders in excess of 3 weeks - that is not honestly what we are so irritated about.
We are angry because the change in management has brought a complete change in customer service.
I had exactly ONE order get messed up in FIVE years with Mike McCandless (1fast). I recieved an apology, my correct order shipped within 24 hours and my money back. It made me an even more loyal customer.
For this order, I have been told to wait and to not get so excited.
Never an apology, never an offer to reship the product and never an offer for a refund. We are talking about 1 bottle of Hyperdrive ($29.99). Instead I recieved a generic coupon for 10% off my next order and all further emails have been ignored.
PEOPLE DO NOT WANT A 10% DISCOUNT THEY WANT THEIR SUPPLEMENTS.
10% off on most orders does not even cover shipping (if the order ever ships in the first place). If 10% is a slap in f_cking face.
Anyone who thinks that that pricing is the reason that 1Fast's customer base is so large - is completely wrong. Those persons either do not know how to operate a search engine or know of only one other supplement website (BB.com). I can name over 15 websites with better pricing, but we would still come here for the customer service.
Maybe I'll get my Hyperdrive, maybe I won't.
Either way, mark my words, there will be a tremendous backlash if the new management does not re-send these 'lost' orders. Stop blaming the postal service and stop blaming new warehouses. Stop insulting us with a 10% off coupon.
On bodybuilding, fitness and supplement forums - 1fast's name is being trashed. This is a damn shame because Mike put is heart and soul into this company. He set the standard for customer service in this industry. It gets me so angry - I know how hard Mike worked.
Me and hundreds of bros on forums repped 1fast for years. We are not stupid, you do not have a monopoly on dietary supplements - so stop insulting us and ship and reship our orders now. Don't believe me? Keep it up.
CED59 and 9 other loyal 1fast customers of 5 years+. |
Transition is difficult. A 10% coupon and an explanation was awarded. Instead of directly attacking a company that served you well for over 5 years. The best apporach is not threats but constructive feedback.
Real loyalty is shines when a company is having troubles. In the supplement industry, you go from God to Goat instantly.
take care
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I'll vouch for Dennis - he is a phenomenal customer service manager with a HUGE amount of knowledge and dedication. Knowing that he is in charge should go a long ways towards reassuring you all that BN's issues are temporary. RecompPerformanceNutrition
"Blood, Sweat, and Tears does not mean crying while you struggle to put your tampon in." ~dsade
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Classic Ecto
Group: Controlled Labs
Posts: 637
Member No.: 4660
Joined: 19-June 03
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| QUOTE (DNICE @ Jul 21 2006, 12:14 PM) | First off guys, we are so sorry for any delay that this has caused to you. The expansion of the warehouse from NC to MA and KS has been crazy. We have all been working around the clock to get orders out and get inventory in. We sent the 10% coupon out to customers just to explain the situation up front, and give something back off the bat. If you have had to wait longer than normal please email me directly at ddarroch@aol.comand I will do everything in my power to make the situation right for you. We have always prided ourselves in customer service and I promise that will not change.
I have been best friends with Mike since we were 7 years old and I have been with him from the very start of the website. I am remaining on to handle the customer service issues. I promise you that we will do everything in our power to rectify the situations. Packages will be sent out the same day, like they were before, and now with two warehouses. So overall faster shipping around the United States.
Before I was in charge of the warehouse here and did everything in my power to make sure packages were pulled and packed and sent out the same day. Anytime there was a problem or a package needed an upgrade I made the call to keep the customer service side quick and reliable. I will still be in charge of such situations, so I promise the customer service will not slip any. I also handled a majority of the emails so some of you may know me from there.
Again, Please contact me and I will handle everything personally and we will make every situation right for you. |
Classy reply D
 White BLOOD™ - White FLOOD™ - GlycerGROW™ - Black HOLE™Green MAGnitude™ - Green BULGE™ Yellow nEuphoria™ - SesaGLOW™Orange TRIAD™Purple WRAATH™Red ACID Gen2™ Blue Up™Contact: pt@controlledlabs.com
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Just kidding. 
