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 Customer Service Questions, Please read before posting questions... |  |
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 | QUOTE (James516 @ Jul 7 2009, 08:46 PM) | | QUOTE (James516 @ Jun 25 2009, 05:21 PM) | | I got a response today via e-mail stating they are looking into what has happened with my order. It has taken a while but a least I have a response now and hpefully it will all get sorted out. |
Well quick as flash I still have not yet recieved a response since the so called we will check it out. To say the customer service is poor would be an understatement. This company needs to sort its shit out and respond to ppl's questions and query's especailly after taking their money and then not doing jack shit.
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It ha taken a fair bit of time to get this on the path to being resolved. I got an e-mail today stating that void was missed for soem reason and that a refund will be completed.
I am happy a resolution should be achieved shortly. I still think six weeks is a long period of time to have a problem resolved. The problem was the lack of response from the customer support area. This current procedure that is being used is not working and response times are poor.
Having said that when you do get a response it is helpful and the service person is well mannered.
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There seems to be a few people ordering to Australia and having issues, I've just made my fourth order with no problems, most orders take 3 weeks to arrive with the cheapest shipping option. For ordering to Australia: Make sure you don't order more then 3 months worth of anything else customs may block and check the tga website and possibly email them for what you can get through. So far I've got the following through customs: 5htp, melatonin, Bacopa Monnieri, R-ALA, Acetyl-L-Carnitine, Phenibut, L-Tyrosine, L-Theanine, Oxiracetam, Aniracetam, Piracetam, Lecithin, Vinpocetine and whey have fun ordering.
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